Questions

Straight answers.

If yours isn't here, call. A person answers.

Booking

Is there a minimum rental?

No. One day is a perfectly normal booking, and plenty of our rentals are exactly that. You pay for the days you keep it — nothing more.

How far ahead can I book?

Twelve months. Every trailer's calendar is published a year out, so you can lock in a moving weekend or a hunting trip well in advance.

Can I book the same day?

Usually yes, if the calendar shows the trailer open. Book online and call us to confirm you're coming today — same-day requests move faster with a phone call behind them.

How fast will you confirm?

Same day. You'll get an email the moment we accept, and the trailer is held for you from that point. If we can't take the booking you'll hear that just as quickly, and nothing will have been charged.

Why are weekend days more expensive?

Because Friday through Sunday is when almost everyone wants a trailer, and we only have one of each. Weekday rates are lower for the same reason — if your job can happen on a Tuesday, you'll pay meaningfully less. Holidays price higher again, and the calendar shows you the exact rate for every single day before you commit.

Can I change or cancel?

Yes. You can request a date change or cancel from your account, and we'll confirm it. Cancellation terms are in the rental agreement — the short version is that giving us notice costs you nothing, and not showing up costs you something, because the trailer sat idle on a day someone else wanted it.

Pickup & return

Where do I pick up?

Seguin, Texas. The exact address comes with your confirmation — we don't publish it, because trailers sitting at a published address are a theft target.

What do I need to bring?

Your driver's license, proof of auto insurance, and the card you booked with. Your truck needs a 7-pin connector, the right hitch ball, and a brake controller — rent a controller or a ball from us if you don't have one.

How long does pickup take?

About fifteen minutes. The agreement is signed online beforehand, so the time at the yard is a walkaround: we check your lights with the trailer plugged into your truck, check your chains and coupler, photograph the trailer's condition, and send you on your way.

Do you deliver?

Not at launch. Delivery changes what kind of insurance a business has to carry, and we'd rather get the rental side right first. If you need a trailer moved to a job site, call and we'll talk about it.

What if I'm running late bringing it back?

Call us. If nobody's waiting on it we can usually extend you without drama, billed at the normal daily rate. If somebody is waiting on it, we need to know as early as possible so we can sort them out. Late returns without a call carry a fee, and that's really about protecting the next customer.

Does it have to come back clean?

Swept out and empty. Normal dirt is expected and fine — that's what the trailer is for. What costs you money is leaving material in it, or leaving nails in the dump trailer bed. A de-nailing charge applies for the latter, because somebody has to go over that deck by hand before it goes out again.

Money

What's the security deposit and when do I get it back?

$500, held on your card — authorized, not charged. The money is frozen on your account but never leaves it, as long as the trailer comes back the way it left. We release the hold after the return walkaround. Depending on your bank the funds free up the same day or within a few business days.

What's the tax on my rental?

Texas charges a 10% Motor Vehicle Gross Rental Receipts Tax on rentals of 30 days or less. It's a state tax we collect and pass straight through. On rentals of 31 days or more the rate drops to 6.25%, which is worth knowing if you have a long job. It's itemized on your quote — we're not folding it into the rate and hoping you don't notice.

Do you offer a damage waiver?

No. Some rental companies sell one; we don't. You are responsible for damage to the trailer while you have it.

Worth knowing, because it catches people out: your own auto policy almost certainly does not cover physical damage to a rented trailer, and often covers nothing once it's unhitched. Call your agent before you book and ask about physical damage to a non-owned trailer, towing and parked. If you're not covered, consider adding it.

When am I charged?

Nothing is charged when you request dates. Payment is taken once we confirm the booking. The deposit is held separately at pickup and released after return.

Towing

Will my truck pull it?

The utility trailer, almost certainly — any half-ton handles it loaded. The hauler and the dump want more truck once there's weight on them. Check your door jamb sticker for your tow rating and compare it to the trailer's loaded weight, not its empty weight. If you're unsure, call us with your truck's year, make and rating.

Do I need a special license?

For the utility and the hauler, no — a regular Class C license is always enough, because both are rated at or under 10,000 lb. For the dump trailer it depends on your truck. Full explanation on the towing guide.

What's a brake controller and do I need one?

It's the device that tells the trailer's electric brakes how hard to brake when you brake. All three of our trailers have electric brakes, so yes, you need one. Many newer trucks have it built in — look for a small panel near your knee with a slider on it. If you don't have one, add a plug-in controller to your booking for $25 a day. It plugs into your 7-pin and takes about a minute to set up.

Can somebody ride in the trailer?

No. It's illegal in Texas and it ends your rental immediately. No exceptions, including "just down the driveway."

Damage & problems

A light went out on the road. What do I do?

Call us. Small electrical faults are common on any trailer and usually aren't your fault — a corroded pin or a chafed wire. We'll talk you through checking the plug, and if it can't be fixed roadside we'll sort out getting you going. Don't drive it after dark with the lights out.

I got a flat.

Call before you do anything. Trailer tires are a specific size and load rating and the wrong replacement is dangerous. Normal tire wear is on us. A blowout from running overloaded or badly underinflated is a different conversation.

What happens if I damage it?

Tell us at return rather than hoping we won't notice — we photograph the trailer both ways, so we will, and being straight with us always goes better.

You're responsible for the repair cost. You'll get an itemized breakdown with photos and either a repair invoice or a written estimate — never a number pulled out of the air. Normal wear is on us; damage is on you.

What counts as overloading the dump trailer?

Anything past 14,000 lb loaded, which is easier to hit than it looks. Wet dirt runs about 2,700 lb per cubic yard — three and a half yards and you're already at the limit with the bed less than half full. Load to the line marked inside the bed, not to the top of the sides. Overloading damages axles and tires and carries a fee, and it's genuinely dangerous on the road.